Refund policy

At Elegant Artificial Jewelry, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be fair, transparent, and simple.

1. Eligibility for Refunds

We offer refunds or exchanges under the following conditions:

You received a damaged, defective, or incorrect item.

You must notify us within 3 days of receiving the item.

The item must be unused, unworn, and in its original packaging.

Proof of purchase (order number, invoice, etc.) is required.

2. Non-Refundable Items

We do not offer refunds or exchanges on:

Change of mind after purchase.

Items damaged due to misuse, mishandling, or wear and tear.

Sale or discounted items (unless damaged or incorrect).

3. How to Request a Refund or Exchange

To initiate a refund or exchange, please contact us at:

📧 ahmedmirza1@hotmail.com

Include the following details in your email:

Full name

Order number

Photos of the item showing the issue

A brief description of the problem

Our team will review your request within 2 business days and provide next steps.

4. Return Shipping

If your refund is approved, you may be asked to return the item.

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

5. Refund Processing Time

Once we receive the returned item and verify its condition, we will issue your refund within 5–7 business days through your original payment method.

6. Contact Us

If you have any questions or need further assistance

, feel free to email us at ahmedmirza1@hotmail.com.